Policies

New appointments

Thank you for your interest in becoming a patient at Bio Energy Medical Center. Please follow these instructions to ensure we have all the information necessary to schedule your appointment. We ask that you bring in all completed new patient paperwork and all your current medications and supplements. If the patient is on the Autism Spectrum, we require the paperwork and a deposit to schedule, as this is a two hour appointment. If we are billing insurance, we will need your insurance card and photo identification. Please allow 90 minutes for your first visit to include check in and check out. We respect your time and operate our business in a timely manner. We do not double book patients and in consideration of other patients, we regret that late arrivals (10 minutes late for 30 minute appointment and 20 minutes late for 60 minute appointments) will need to reschedule. We kindly ask that you let us know two business days in advance if you are unable to keep you appointment. For appointments with Dr. Neuenschwander, appointments not cancelled 2 business days before appointment will be charged the full fee and will need to be paid before rescheduling. For other providers, appointments not cancelled 24 hours before will be charged 50% of the service/office fee. If more than one appointment is late cancelled or is a no-show appointment, you may be charged the full fee for the missed appointment. 

Fees (Medical Visits)

Initial visit/Consultation (1hr-in general) $225-$300 Initial consultation (1.5hrs-2hr) $350-$450 Follow up visits: (15-60 min) $65-$300.00 Dr. Neuenschwander $300.00 per hour Telephone/e-mail consultations: $200/hour (prorated in 15 minute increments for any time use that is longer than 5-10 minutes) Initial visits are scheduled for 1 hour for most new patients, with additional time needed for check-in and check-out. We bill according to the time you spend with your practitioner in 15 minute increments. Follow-up visits typically vary between ½ - 1 hour, depending on your progress and additional concerns that may arise. Follow up visits are typically scheduled for ½ hour. Fees may change without notice. We strive to minimize the cost of medical care, and are committed to providing cost-effective, quality healthcare for your family.

Payment and insurance

Payment for services Payment for services rendered is due in full at the conclusion of each visit. Payment for each visit is the responsibility of the adult who accompanies the patient if that patient is a child or adolescent. Payment methods accepted are cash, check, Visa, American Express and MasterCard. We do not offer payment plans. 

Insurance billing 

For patients who have insurance, many of our providers accept most insurance; however we DO NOT participate with any HMO plans. We currently participate with Medicare and Blue Cross/Blue Shield (except Dr. Neuenschwander, Dr. Reese and Dr. Uma). If your plan provides out-of-network benefits, as a courtesy, we will bill your insurance carrier on your behalf for our nurse practitioners. However, you are ultimately responsible for payment of your bill. Please take time to become familiar with your benefits, particularly your deductible and co-pay responsibilities. Dr. Neuenschwander and Dr. Reese do not participate with any insurance plans. Medicare patients must sign a private contract with Dr. Neuenschwander or Dr. Reese and agree to pay for their services without any reimbursement from Medicare. Patients seeing Dr. Neuenschwander or Dr. Reese with other commercial insurance coverage will be provided a receipt to submit to their insurance company for possible reimbursement. It is the responsibility of the patient to ensure that the insurance information, current address and phone numbers on file are current. 

Telephone and e-mail

 Appointments for telephone consultations are available for existing patients during regular business hours. In general, there is no fee for brief telephone calls for uncomplicated urgent questions. For nonurgent matters that would best be attended to during an appointment, we request that you either (a) schedule and in-person or telephone consultation or (b) hold your question until your next appointment. This generally applies to questions that change the course of care or will take longer than 10 minutes to respond to either by phone or e-mail. Non-urgent calls that occur after hours or on weekends, or more extended telephone consultations over 10 minutes that occur at any time, will be billed at the same consultation rate as in-person visits and you will be sent a bill. After-hours calls should be limited to urgent issues and emergencies. We are currently available for brief questions by e-mail. E-mails which take over 10 minutes to read and reply will be billed at the in-person consultation rate. Please do not write any urgent e-mail messages that require same-day attention. By sending an e-mail, you acknowledge and agree that a prompt reply is NOT required, expected, or contemplated. Telephone/e-mail consultations require a credit card guarantee, which will be charged for time spent over 10 minutes, prorated in 15 minute increments. 

Test results 

The practitioners at Bio Energy Medical Center may order lab tests as deemed appropriate in the management of your/your child’s care. Your practitioner will review each of the lab tests ordered and notify you if any result requires immediate attention. Otherwise, all test results will be reviewed at your next scheduled appointment. It is your responsibility to schedule a follow-up appointment to discuss test results. Results for test kits that are sent to specialized labs generally have a 4-week turnaround time, so please be sure to schedule a lab review appointment for 4 weeks from the time that you submit all test kits. Copies of lab results will be provided to patients at the time of lab review with your practitioner.

Prescription refills or requests

We require an appointment for all new prescription requests. In most cases, we require an appointment every six months for prescription refill requests. It is very important that we assess and document how the treatment is working, any side effects, changes in medical conditions, and/or changes in other medications, to continue to prescribe prescription medications. This is good medical practice and we expect to see you every six months, unless otherwise directed by your medical provider. You should receive enough refills on any prescriptions that are needed until your next scheduled appointment. We may extend your refills up to one month to allow a schedule change for appointments that cannot be met or to get the appropriate blood work done, if necessary. Due to Dr. Neuenschwander’s busy schedule, you may need to see one of our nurse practitioners to obtain a refill.

Location
Bio Energy Medical Center
3131 Professional Drive
Ann Arbor, MI 48104
Phone: 734-995-3200
Office Hours

Get in touch

734-995-3200

Bio Energy Medical Center
3131 Professional Drive
Ann Arbor, MI 48104